Australian/New Zealand Distributors
Support /Customer Service
To call or email Customer Support from Australia:
Phone: 0011 1 801 783 5727
Email: ausupport@sendoutcards.com
Customer Support is based in Salt Lake City, Utah, USA.
| Monday - Friday | 11:00 PM - 11:00 AM Australian EST | 7:00 AM - 7:00 PM MST |
|---|---|---|
| Saturday | 1:00 AM - 9:00 AM Australian EST | 9:00 AM - 5:00 PM MST |
We are not in the office on major holidays or Sundays.
Please also note that the USA is a day behind Australia on the calendar, therefore they will not be available on a Monday morning as it is a Sunday in the US.
When emailing Customer Support it is advised to include your ID number, any examples you may have or include as much information as possible to ensure you receive the most effective answer in the shortest possible time frame.
Live Chat Support is available to all Australian's and New Zealander's during customer support hours. The Live Chat button is located on the bottom left hand side of the SendOutCards page and can be used any time the help chat shows online.
Frequently Asked Questions/System Training
FAQ and the Help section can be found in the top navigation of the SendOutCards website. These links provide an abundance of useful information with videos and tutorials on a number of issues. It is recommended to visit these areas on the website before contacting Customer Support as it may provide all the information you require.
The Tutorials & Media link under Help in the top navigation bar provides step by step tutorials on anything from how to add contacts to how to make a picture plus card. These are videos are extremely helpful and can often be the foundation to a very successful SOC business.
Personal Information & Personalized WebPages
Your Business Opportunity webpage is sendoutcards.biz/yourIDnumber. Your Retail Storefront webpage is socretail.com\yourIDnumber
The link provided below will outline all necessary information to personalise your webpage:
How to Setup Your Storefront Options
Personal Handwriting
Why not write your cards in your own personal handwriting?
By submitting the completed form you will be able to type your message in your very own handwriting! The form can be found in your Distributor Kit or in Downloads, and must be printed in color. Get 2 free Handwriting Fonts with Installer Files when you purchase the Wholesale Premium Package!
The completed form can be emailed or sent to SendOutCards’ Australia Operations Assistant, Ashlee at: ashlees@sendoutcards.com
Or mailed to:
SendOutCards Australia
Attn: Ashlee
PO Box 5389
Mordialloc, Victoria, 3195
If emailing the font form, it must be in either a JPEG or TIFF format, saved in color and with a minimum of 200 Dots Per Inch (1500 x 2000 resolution).
Commissions
To be able to receive commissions you are required to fill in the W-8BEN form. It is very important that you write your full name and Send Out Cards ID on the top of this form.. The official instructions can be found by visiting the following link: http://www.irs.gov/pub/irs-pdf/iw8ben.pdf. This form is so the US government does not take tax out of your payments since you are not a US resident (thus you may need to pay tax in Australia - see your accountant for advice). The completed forms can be faxed to 00 111 801 463 3900 or emailed to Ashlee at ashlees@sendoutcards.com. Please note that if you have not filled in this form you will not receive any commissions/money.
All international payments are paid by cheque, PayPal or ProPay (default will be cheque). As most Australian banks charge high fees for banking US cheques it is usually best to set up either a PayPal or ProPay account. A ProPay mastercard account (debit card) will allow you to use it as a normal credit card.
Existing PayPal accounts can also be used by emailing ausupport@sendoutcards.com and providing your details (not password). They will happily set this up for you.
To check how you will get paid by SOC, click on 'Business Office' link from your 'Main Menu'. Then click on the tab 'Profile'. Your payment method is written here.
From the moment you become a SendOutCards Distributor, you have the opportunity to start receiving commissions and bonuses. However, there are two requirements that qualify you to receive all of your commission and bonus payments. Before receiving any commissions or bonuses, you need $31 in Personal and Customer Volume (PCV), two customers on subscriptions (minimum $9.80) and you must be Qualified. Please see Compensation Plan Details for more information.
To understand how the compensation plan works, refer to the SendOutCards website or check out these links for easy reference:
Monthly Subscription
The monthly subscription is the process of an automatic monthly charge made to an account holder’s payment method. A monthly subscription provides the highest level of discount available for each account type.
For more details regarding monthly subscriptions, please see the Compensation Plan Details.
SendOutCards Events
SendOutCards hosts a variety of events throughout Australia and the world. View SendOutCards Events.
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National Convention
Each year, SendOutCards' National Convention features keynotes speakers, some of the biggest new releases and training to help you grow your business.
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Treat Em Right Seminars
The purpose of the Treat 'em Right Seminar is to align your mind with success and learn the process of how we can truly change the world one card at a time. This is a personal development course like none you have ever attended before. You will leave this event with a daily mechanism to send the positives out to the world and receive what you send back ten fold.
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Opportunity Meetings
Opportunity meetings can happen in a lot of different ways. The place and number of people are not what's most important. They can happen one-on-one over the phone, in your home with 10 people, or in a hotel conference room with more than 100 people. As long as you are focused on sharing the business and income opportunity with others, it can be considered an Opportunity Meeting.
Other Useful Information
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Australian Conference Calls
Once a month SendOutCards Australia has a conference call that is recorded and added to the SendOutCards site located under the Site Map "A" for Australian Conference calls. These calls are full of tips, SendOutCards testimonials, and updates presented by local leaders as well as recognition of those who rank advance and news on what is new in SendOutCards Australia.
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SendOutCards Training
You can find a link to SendOutCards Training website by logging into your SendOutCards account and moving your cursor over the Distributor tab on the Main Menu. This is SOC's own system to help with your success in building your SOC business. SendOutCards interviewed the top distributors to find out what they were doing. There were 8 things all of these distributors did. 1) Training 2) Build Contacts 3) Make Contact 4) Share the Opportunity of SendOutCards 5) Follow Up 6) Help New Customers and Distributors Get Started Right 7) Personal Development 8) Send Heartfelt Cards. Using the SendOutCards Training website can help you create a successful and satisfying business.
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Sending Cards
Cards sent to recipients within Australia and New Zealand will take 7-10 days to arrive
