FAQ

How are training bonuses being paid for training from the Recruiting Mastery Event and the Corporate sponsored webinars?

For corporate sponsored events the Certified Training bonuses are being paid out to the coded upline of the person receiving the training, as long as the coded upline has paid for and is certified in the training program. 2/2/2012

Who receives a 1099 and where can I find and print the information?

We send a 1099 to U.S. residents that have made $600 or more for the year. If you would like to print out a summary of what you have made for the year, login to your SendOutCards account, scroll over Distributor, then click on "Business Office." At the top of that page click on "Commissions," on the left-hand side click on "My Earnings," you can then select the year you would like to view by scrolling over the "Year." button. There is also a button that will allow you to export the totals. 2/2/12

If I didn’t conduct the training at an event, how do I invoice my attendees?

In order to “Invoice” your attendees if you were not the trainer, you will need to obtain the Event ID from the person hosting the training. Once you have done that log into certifiedtraining.sendoutards.com and follow the steps below:
1. Click on “Invoice and Attendee.”

2. Type in the Event ID and click on continue.

3. Type in the SOC ID of the person that you trained.

4. Confirm that the information displayed is correct and click “continue”
2/2/2012

Can I do training over the phone or via webinar?

Yes, however only a Basic Training (BT) course can be taught over the phone. You must also be the direct sponsor of those you are training. 2/2/12

How do I create a campaign?

To create a campaign, please follow these steps:
1. Hover your cursor over the "Cards" link found on top of the Main Menu in the red bar. 2. Click on the "Campaign" link. 3. Click on the "Create New Campaign" button on the left side of the page. 4. Enter a name for your campaign under the "Campaign Name" field. Verify that the Return Address is correct and then click on the "Create A New Card For This Campaign" button. 5. Enter a name for the card you are creating and click the "Continue" button. 6. Browse the Card Catalog and click the card you want to use in the campaign. Choose Postcard, Greeting Card, or 3-Panel Card to begin personalizing the card. 7. Personalize the card by adding text to your card, a picture, changing the font type, the font color, insert a name, or signature; then click on "Continue" at the bottom of the page. 8. Select a gift or click on the "Continue Without Gift" button. 9. Choose how you want to the card to be sent by clicking the drop down menu under Delivery Information. Then click on the "Save Card" button.
Remember, you can always go back and edit the card through your campaign list. 2/2/12

What happens at Basic Training (BT)?

This training is broken into two parts. The first part covers how to use the SendOutCards system, including techniques and benefits of card sending. The second part of the course covers how to build a SendOutCards business. 2/2/12

What is the Certified Trainer (CT) Course?

Anyone who purchases the Certified Training Program will attend the CT course in addition to the BT course. The content of the CT course will be to train the attendee how to teach the BT course. 2/2/12

Can anyone attend Basic Training (BT)?

Yes, anyone who is part of SendOutCards is able and encouraged to attend Basic Training (BT). This includes all distributor ranks and customer types. 2/2/12

What is the Certified Training Program?

The Certified Training Program is a new program within SendOutCards that operates and pays out separately from the SendOutCards’ Compensation Plan. Even though the training program relates back to the compensation plan, it is designed to be an independent plan.
2/2/12

Do I have to send in paper forms even though I enrolled the attendee online?

Yes, for commissions to be paid the paper form needs to be sent to the SOC corporate by email: certifiedtraining@sendoutcards.com, fax: 801.977.5142, or by mail. The paper form is the final check to assure that the person receiving the training was actually at the training.
SendOutCards Training Department:
1825 W. Research Way
Salt Lake City, UT 84119
2/2/12

Where can I find a Training event to attend?

All training events can be found at the link listed below:
https://www.sendoutcards.com/events/listing/certs/
Or by following these steps:
1. Scroll over the distributor tab. 2.Click on Event Overview or Event Registration. 3.Click on Certified Training Events. 4.Locate our event by the State it is in. 2/2/12

Why should a Distributor become a Certified Trainer?

CTs will have the ability to earn bonuses on those they teach. In addition, CTs can receive additional training to advance to the status of QCT, SCT, and ECT. Each certified position will allow for additional bonuses. See the compensation plan details for more information. 2/2/12

Are the Friday night trainings before a Treat Em’ Right considered a corporate sponsored event or a distributor sponsored event? How do payouts work for those events?

The Certified Training that happens the Friday before an event is considered a distributor sponsored event. The commissions will be paid out based on what information is entered on the invoice for that event. Updated 2/8/2012"

How many people must attend my training in order for me to receive commissions on that training?

There are no minimum attendee requirements, however the training must be done in a professional setting that anyone can attend. 2/2/12

What is the difference between an Independent and Marketing Distributor?

An Independent Distributor (ID) is a free distributor account, which requires a $50 refundable deposit. This is a package we must legally offer. For those serious about building a business, we recommend the optional $295 Marketing Distributor (MD) account. This package comes with everything you need to get started in your business, including unlimited Treat'em Right Tickets, 200 points, Retail Website, Business Opportunity Website, ability to send Opportunity DVD’s, and more! These are the new distributor packages available starting January 5th, 2012. 2/2/12

I was just made a Sr. Distributor. How many distributors do I need to rank advance to Manager?

Aside from the requirement of Q Qualification, and having the correct amount of CT’s, you will need to personally enroll 2 MD’s, and have a total of 9 MD’s in your Sr. Distributor group.
Some people may have already built quite a few distributors in their Distributor group, in which case rank advancement to Manager will occur when either the above happens, or they collectively get 3 personally enrolled MD’s, 12 MD’s total from both the Distributor and Sr. Distributor group. Progress toward rank advancement can be viewed from your Business Office Genealogy. 2/2/12

What is a CAB?

This stands for Customer Acquisition Bonus. When a new Marketing Distributor signs up, their goal is to get two subscribing customers in less than 60 days. When this is achieved, it triggers the release of the $100 CAB bonus to the sponsor of the new Marketing Distributor, as well as the full leadership bonuses to the coded upline. 2/2/12

Is there a distributor renewal fee?

Yes, the annual fee of $59 will still be due for all ID and MD accounts.2/2/12

How much is Basic Training (BT)?

Basic Training is free to anyone who has a SendOutCards customer or distributor account. 2/2/12

How can I get my points free?

If you have $93 in Customer Subscription Volume (CSV) we will give you 100 points free! The CSV is the volume generated only by your customers subscriptions; your own subscription does not count. The points given are non-commissionable, and would be in addition to any subscription you are already on (if applicable). This is calculated on a monthly basis, with the points being added at the beginning of the following month. $93, get 100 free! 2/2/12

What is the new Q Qualification?

Two subscribing customers and $93 PCV (Personal & Customer Volume). Every distributor will want to make sure they have the Q to ensure they are eligible to receive all commissions and bonuses. This is also required for rank advancement to any level. 2/2/12

How do I send a campaign?

To send a campaign, please follow these steps:
1. From your Main Menu click the "Contacts" link at the top of the page. 2. To send a campaign to a group, select the group at the bottom of the page and click the "Find Contact" button. If you only wish to send the campaign to one individual, just search for that one person using one of the fields under Find a Contact and then clicking on the "Find Contact" button. 3. Once you have group (or individual) listed, un-check anyone you don't want to send the campaign to. The campaign will only be sent to people that are checked in this list. 4. At the top left will click on Select Campaign drop-down menu and pick the campaign you want to be sent. 5. Click on the "Send Campaign to Checked" button. 6. A confirmation of how much the campaign is going to cost in points and postage will appear. If you have enough points and postage you can either continue by clicking the "Yes" button or cancel by pressing the "No" button. 7. If you do not have enough points and postage you will be prompted to purchase more. This will open a new tab or window and take you to the Purchase Products page. Once you are finished you can return to sending the campaign. 2/2/12

What do all these abbreviations mean?

Basic Training (BT)
Certified Trainer (CT)
Qualified Certified Trainer (QCT)
Senior Certified Trainer (SCT)
Executive Certified Trainer (ECT) 2/2/12

What is the Asend Magazine?

Asend is an all-encompassing magazine you can use to explain the SendOutCards company, product, opportunity, and vision. It includes features on top team builders, along with an article by business legend Harvey Mackay, and an excerpt from best-selling author John Maxwell’s book “Put Your Dream to the Test.” 2/2/12

What happened to the Wholesale Premium and Entrepreneur Package?

The Wholesale Premium package is no longer being sold, as all customers are able to obtain our lowest, preferred pricing by purchasing a monthly subscription for $31 (100 points) or more. All Entrepreneur Packages will function the same as the Marketing Distributor accounts. 2/2/12

What is the distributor dashboard?

This new tool will allow any distributor to see their qualifications for a check in real time, right from their SendOutCards Main Menu. It also contains links to more details and an explanation of what is required to earn money. This tool will be live for all Distributors the week of January 9th. 2/2/12

Where can I buy the Asend Magazine?

You can send a single magazine with a card, or save money buying them in bundles from Purchase Products. The magazines are available for purchase at recruitingmastery.sendoutcards.com. We are also selling two-for-one tickets for Convention on the same website. 2/2/12

What is preferred pricing?

This is the ability to buy points at $0.31 each. Any SendOutCards user is able to obtain this pricing by purchasing a monthly subscription for $31 (100 points) or more. 2/2/12

What is the refund policy on the Certified Trainer (CT) Program?

Anyone who purchases any of the Certified Training courses has three (3) business days to cancel and receive a full refund. 2/2/12

How do I import my contacts?

Before you can import your contacts you will need to have your contacts in an Excel readable format. If they are not currently in Excel you should be able to export them from your current contact management tool (Outlook, ACT, etc) into Excel.
1. Open your contacts in Excel. 2. Be sure that you have a column heading in row 1 of each column. It should contain the following column headers with the appropriate information below each column (*required field): *First Name, *Last Name, Company Name, Email Address, *Address 1, Address 2, *City, *State, *Zip, Country (required if outside the US), Work Phone, Home Phone, Fax Number, Cell Number, Pager Number, Birthday, Anniversary, Spouse's Name, Spouse's Birthday, **Group **If you are importing your contacts into a group you will also need to create a group in SendOutCards under the "Contacts" and then "Groups" link. In Excel you should have a column heading called Group and in all the cells below the name of the group you will be importing into. The group name is case sensitive! Be sure the group name is listed the same in SendOutCards and on your Excel spreadsheet. 3. Once the document is formatted go to File and Save As. 4. The File Type should be changed to Text (tab delimited). 5. Give the file a new name and save the file somewhere you will be able to easily locate, for example on the desktop. 6. Once the document has been saved, go to the SendOutCards Main Menu and click on the "Contacts" link. 7. Now click on the "Import Contacts" link found on the bottom of the page. 8. Click the "Choose File" button and find the Text (tab delimited) file you saved, and then click the "Upload File" button. 9. Click on the drop-down arrows that read "Not In File" to view your column headings. 10. Match your column headings to the areas on the left. 11. Enter a name for the upload under "Profile Name." 12. Click "Update Profile." A sample of your upload will appear, verify that this information is correct. 13. Click on "Import Entire File." 14. You will be taken to the Main Menu and receive a message that says, "Your contacts have been imported successfully." Your contacts are now in the Contact Manager. 2/2/12

Does the Certified Training Program have a rank system?

Yes, the training program will have a rank system, which will allow the trainer to advance and earn additional training bonuses and overrides.
*See compensation plan details for requirement information. 2/2/12

Will I be paid if I train a BT course to a Distributor who signed up before January 5, 2012?

No, there will be no payout on any existing reps* who attend a BT course. Commissions will only be paid on a BT course when a new MD signs up and attends a Basict Training (BT) course. However, there will be a recertification bonus paid when an existing Distributor pays their annual renewal and attends the BT recertification.

*Existing reps are defined as SendOutCards Distributors who enrolled before January 5, 2012. 2/2/12

Can all ranks in the Certified Training Program hold training events?

Yes, but only after completing the proper Certified Training Courses.

• Certified Trainers (CTs) can host Basic Training (BT) courses.
• Senior Certified Trainers (SCTs) and Executive Certified Trainers (ECTs) can host Certified Training (CT) courses.
• Only Master Certified Trainers (MCTs) can host and train SCTs and ECTs

What if someone is a Certified Trainer, but their SOC Distributor account is not renewed?

They will remain as a CT since it is not required to have a Distributor account to be a Certified Trainer. 2/2/12

Are there different ranks within the Certified Training Program?

Yes, there are multiple ranks within the Certified Training Program.
Basic Training (BT)
Certified Trainer (CT)
Qualified Certified Trainer (QCT)
Senior Certified Trainer (SCT)
Executive Certified Trainer (ECT)
Please see the compensation plan details, for more information on achieving each rank. 2/2/12

Is SendOutCards offering a transitional period for rank advancement?

Yes, any active Distributors that joined prior to January 5th have been converted to a Sr. Distributor, if they were not already. The new program requires a Sr. Distributor to obtain 3 Certified Trainers to rank advance to Manager, and 6 Certified Trainers to rank from Manager to Sr. Manager, in addition to the existing requirements. As a courtesy to distributors who joined before January 5th, SendOutCards is only requiring one Certified Trainer to rank advance to Manager or Sr. Manager for 60 days, and you can count! (One Certified Trainer needed for each rank, in addition to other outstanding rank advancement requirements. If not achieved by March 7th, the new rank advancement requirements must be met). 2/2/12

How will Certified Trainers be paid for people they train?

Attendees of Basic Training (BT) will have to fill out vouchers verifying when they attended and who taught the session. The CT conducting the training will collect the vouchers and send them to the new SOC Training Department to receive payment. The MD will also need to verify online that they attended. 2/2/12

Can I rank advance through the Certified Training Program without being a Marketing Distributor (MD) or Independent Distributor (ID)?

Yes, you will be able to rank advance through the training program without having a SendOutCards account, however, the details are still being finalized. 2/2/12

Are there renewal fees for the Certified Training Program?

Yes, they are called re-certifications and are due each year. A CT, QCT, and SCT pay a $100 re-certification fee. An ECT pays a $200 re-certification fee. See the compensation plan details for a full explanation of re-certification fees and courses. 2/2/12

What is a monthly subscription?

A monthly subscription is a reoccurring charge you can set up so that points are automatically added to your account. Monthly subscription options allow you to buy points at great prices!

If you purchase a monthly subscription of $31 or more, you will receive preferred pricing on all your points - $0.31 each! This is our lowest point pricing, which is an $.18 price break on every point when compared to our retail pricing ($0.49/pt).

If you purchase a monthly subscription for $9.80 or $24.50, you will receive retail pricing on all your points - $0.49 each.

It is recommended that you have a monthly subscription of at least $31, which is 100 points a month. This will help you meet the monthly requirements to receive commissions and bonuses.
2/2/12

How do I create an event?

Currently the website for creating events isn’t fully functioning, when it is you will be able to create an event by following the tutorial link listed below: http://www.youtube.com/watch?feature=player_embedded&v=GkkH8vnHUyY 2/2/12

What happens to a draft card after I send it?

Please note that after a draft card is sent, it will be removed from your "Drafts" section. After this point, you will only be able to view the card in the "View Card History" section in your Main Menu. 2/2/12

If I specify a card to be sent as a "Birthday" or "Anniversary" delivery, when will the card be sent?

Continental 48 states: 7 days in advance Hawaii and Alaska: 10 days in advance Canada: 12 days in advance All other countries: 14 days in advance 2/2/12

If I send a card right now, when is it actually sent?

If you set the fulfill date to "Immediate," the card will be printed in the next production run. We run production once a day starting at 12 midnight (Mountain Time). This excludes Sundays and government holidays in which the U.S. Postal Service is closed. During the holidays we will run production multiple times per day. 2/2/12

Is there a way to insert a person's name automatically on a card?

We have a great feature that can be used to personalize a card without spending the time to type each person's name. This feature is called "Insert Name" and can be used when adding text to your card. When used correctly, this feature will insert the name listed in the chosen field from your contact list. You can insert "First Name," "First Name & Spouse Name," "Last Name" or "Spouse Name." 2/2/12

What are the features of PicturePlus 2.0?

Advanced ability to rotate, size and move objects and text Layering capability (send objects to front/back) Image cropping Ability to drag images Full bleed images Advanced borders, clip-art, templates Complete editing capabilities to the front of a PicturePlus 2.0 card (not possible with a card catalog card) Print Preview Additional thought bubbles Media Manager (this is the tool bar on the left side that allows you to upload, sort and tag images) Ability to save a PicturePlus 2.0 card inside and out 2/2/12

How do I create a card?

To create a card, select "Cards" then "Create A Card" in the red bar. This will take you to our Card Catalog where you can select from thousands of pre-designed cards or make your own custom card using PicturePlus 2.0. Follow these simple steps:
1) Choose Your Card. Once you've made your card selection, you'll choose the type of card you'd like to send. You can choose a postcard, 2-panel card, 3-panel card, or Big Card. 2) Personalize It. Your card will appear in the card editor. From here you can add a heartfelt message, include photos, elements, etc. 3) Choose The Recipients. Here you will enter your return address information and the mailing name/address for your recipient. 4) Add A Gift. This is where you have the option to choose from various gift items to send with your card. 5) Confirm. The last step of sending your card is to verify that the information you've provided is correct. You will also be shown the total amount of points and expense that will be deducted from your account. 2/2/12

How do I get started using SendOutCards?

We are a referral-based business and suggest that if you received a greeting card, or a promotional DVD from someone, to contact the individual that sent you the material.

If you are not in contact with a SendOutCards Distributor, we can provide you with the contact information of someone who will properly introduce you to the different ways you can get started with SendOutCards. Let us know which country you reside in and we will provide you with the contact information of an Independent Distributor near you.

Ways To Get Started

With SendOutCards, there are 2 ways you can get started with this amazing company.

The first way is to become a SendOutCards Customer. Our Pay As You Go or Monthly Subscription options allow you to buy points at great prices! Once your points are purchased, you’ll have access to the SendOutCards system where you can create and send cards, gifts and amazing products from the SOC Photo Store.

The second way is to become an Independent Distributor (ID) for SendOutCards. The Independent Distributor Package offers the basic tools to get started in the business. Anyone, including customers, can become an ID if they wish to take advantage of SendOutCards’ powerful income opportunity. By becoming an ID, you can enroll customers and build a commissionable sales organization of IDs. There is no fee or purchase required to be an ID – only a refundable deposit.

IDs who are serious about building residual income become Marketing IDs (or MDs) by making a one-time purchase of the optional Marketing Distributor Package for $295, which includes powerful training and support tools. In order for an ID to advance in the compensation plan, they must sponsor other IDs who elect to become Marketing Distributors (MDs).

Complete with all the items in the Independent Distributor Package, the Marketing Distributor Package also comes with all the business-building products, tools, training and support options you need to maintain a successful SendOutCards business. In addition, the refundable deposit for becoming an Independent Distributor is waived when you purchase this optional package. The Marketing Distributor Package delivers the best value and allows you to take full advantage of the SendOutCards income opportunity.

Basic Break Down of Cards and Points:

Post Card = 1 point + postage
Post Card, including element(s) = 2 points + postage
Greeting Card = 2 points + postage
Greeting Card, including element(s) = 3 points + postage
Three Panel Card = 3 points + postage
Three Panel Card, including element(s) = 4 points + postage
BIG Card (with or without elements) = 15 points + postage

Elements = Images, pictures, logos, borders, templates and QR codes.
Postage will depend on the card(s) destination and the current cost of stamps.
2/2/12

I am a Distributor. How do I change my password?

To change your password, first log into your SendOutCards account and hover your cursor over the "Distributor" link and then click on the "Business Office" link. In the Business Office, click on the "Profile" button located at the top of the page and then "Change Password" on the left side of the following page. Fill out the empty fields and click "Save Password," your password will automatically be updated. 2/2/12

As a Distributor, how will canceling my subscription affect me?

If you have purchased a Wholesale Premium Package and chose to cancel your subscription, any additional points you purchase will be $0.49 instead of the discounted price of $0.31. You will not be able to set up another subscription for 6 months. If you set up a monthly subscription, but have not purchased a Wholesale Premium Package, canceling your subscription will make it so that the number of points you buy will determine the price of any additional points purchased. You will not be able to set up another subscription for 6 months. 2/2/12

Can I use the SendOutCards logo?

We have SendOutCards logos available for personal use. They can be downloaded by going to your Main Menu and hovering your cursor over the "Help" tab and then clicking on the "Downloads" link. On the Downloads page, select "SendOutCards Logos." All of these logos have been approved for your use. We are not able to provide written permission for use of the logos if a merchant is seeking this. For more information on logos or advertising, you may contact compliance@sendoutcards.com. 2/2/12

What are Cache and Cookies? And why do I need to clear them?

Web cookies are simply bits of software placed on your computer when you browse websites. Not all websites have these, but many do, especially the large well-known websites. Websites use cookies so they can track what you are viewing, and although they won't necessarily know you by name (lets hope it never gets to that point), the website will recognize your computer when you come back to visit again.
Cookies and cache are used to remember information about what a user does while they are on the Internet.
For example, when a user types their address into address fields anywhere on the Internet, their browser remembers what information they type and the type of fields the information was put in - these are cookies. So next time the user is on a website that has those same fields, the browser can auto-populate the information.
Another example (this is for cache) is when a user is in our Card Catalog, the browser stores information about the cards that come up so the next time the user comes to the Card Catalog it will load faster because the browser doesn't have to talk to our servers to get that information.
Cache and cookies are stored in each user's Internet browser itself. So when we change something about the site - an address field or a card in the card catalog - if the user hasn't cleared their cookies and cache, they may not see the new information because their browser is showing them old information that it has stored in cookies and cache.
Click here to see how to clear your Cache and Cookies 2/2/12

As a customer, how will canceling my subscription affect me?

If you have purchased any of our retail options and chose to cancel your subscription, any additional points you purchase will be based on the number of points you purchase instead of the discounted price of $0.49. You will not be able to set up another subscription for 60 days. Updated 2/14/12

What is Convention?

An international gathering of the greatest minds in network marketing, SendOutCards’ Annual Convention is hands down the most educational, inspirational, and life-altering event in the industry.

Each year, SendOutCards' International Convention features keynotes speakers, some of the biggest new releases and training to help you grow your business. 2/2/12

How can I get my commissions paid to my bank account?

In order to have your commission checks deposited directly into your bank account, a direct deposit form needs to be filled out along with a voided check. The form and check need to faxed or emailed to customer support. The fax number is 801.463.3900 and the email address is support@sendoutcards.com. 2/2/12

I am a Distributor. How do I check my commissions?

To check your commissions, first hover your cursor over the "Distributor" link and then click the "Business Office" link located on your SendOutCards Main Menu. Next, click on the "Commissions" tab. You can view all of the commission checks by clicking on "My Commissions" on the left side of the page.
* You can also check the statements of your commissions by clicking on "View Statement." 2/2/12

Where do I find the SendOutCards Marketing and Compensation Plan?

You will find the SendOutCards Marketing and Compensation Plan on your Main Menu. Go to "Help" then "Site Map" then "Compensation Plan Details." 2/2/12

I am a customer. How do I find my invoices?

To find your invoices you must first be logged in SendOutCards. At the top of your Main Menu click the "Customer Account Manager" link. Scroll to the bottom of the page to the "My Orders" section. A list of all your orders will be displayed. Under the invoice column you can click on the "View" link to see and print the invoice. 2/2/12

How do I import my contacts into a specific group?

To import contacts into a group, a new group needs to be created first. To do this, log into your account and hover your cursor over the "Contacts" link and then click the "Groups" link. In the Add New Group field enter the name of the new group and click the "Add Group" button.
When you export your contacts to an Excel sheet, prior to importing them into your Contact manger, you will need to title your first column as "Group" and paste the name of your group, e.g. "Relatives" or "Work Contacts," all the way down the Group column. When you are matching up the fields in the Import Contacts screen, you will match your Group column to the very last field or drop down box titled "Contact Type (Group)." By doing this, your contacts will fall into the specified group. 2/2/12

Will BIG Cards take longer to deliver?

BIG Cards are sent via First Class Mail and should not take longer to deliver than a regular-sized card. 2/2/12

Can I use images obtained from the Internet for my big cards?

As long as you have the proper license to use the image (check the copyright information for any image before downloading the image) and as long as the image is high enough quality, you may add them to a big card. Most images on the Internet are low-resolution, but sometimes a "large" or "high-resolution" version of an image is available. Stock image sites (like www.istockphoto.com) allow you to choose the size/resolution of an image before purchasing and downloading the image. In this case make sure the image you are choosing is 1500 X 2100 pixels or greater. 2/2/12

What are the photo requirements for BIG Cards?

Our state of the art Xerox iGen4T printers have a built-in technology that can double your image size without reducing the quality of your image. So, any image that is high enough quality for our standard greeting card will work for a BIG Card! To ensure high-quality photos on your cards, we recommend uploading photos with pixel sizes of at least 1500 x 2100. Most of today's digital cameras (3.0 megapixels or more) will capture images at this resolution or higher. 2/2/12

Can I only send certain cards in the Card Catalog?

You can choose any card in the Card Catalog to send as a BIG Card! 2/2/12

How much does it cost to send a gift with a BIG Card?

There is an extra $1.00 charge for gifts sent with BIG Cards, with the exception of "Card Sized Gifts." This extra charge is due to the increased box size. 2/2/12

What is an example of a professional setting to host my events?

Examples of a professional setting are as follows: Coffee shops, Hotel conference rooms, and home offices, with no children, pets, tv’s or other distractions. 2/2/12

Where can I hold a training class?

All trainings must be held in a professional setting that anyone can attend. 2/2/12

Will we see any future changes or enhancements for Video Cards?

Based on the popularity and success of this product, future additions and enhancements may be added to this technology. 2/2/12

How do I send cards to the military?

The USPS has compiled information regarding sending mail to our troops. 2/2/12

Where can I place the QR Code in my Video Card?

QR Codes can be placed anywhere in a card just like a photo, template or element. However, QR Codes should not have anything overlapping them - this will make the code unreadable. It is also best to ensure you are not placing the QR Code to close too the edge, to avoid the code being cut off. 2/2/12

What is a draft card?

When in the card editor, you have the option to save your card. There will be a button located above the card called "Save Draft." By selecting this option, your card will be stored under "Drafts" in the "My Cards" section located on the left-hand side of the card catalog. 2/2/12

Can I make any card a Video Card?

Yes, you can add a QR Code to a postcard, 2-panel, 3-panel or BIG card. Please use caution when placing QR Codes on postcards. They are unprotected mail subject to postal machinery, which could cause damage to the card and cause the QR Code to not read properly. 2/2/12

How do I add images to my card using PicturePlus 2.0?

Adding an image to your card is very simple. Once you are on the "Personalize It" section of the card editor, click on the "Pics" tab on the top left side of the page. This will show you all of the images that you have uploaded to the SendOutCards system. You can also upload more images from here if needed. Once you have selected an image, you just need to click and drag it to the inside of your card. 2/2/12

How much does it cost to create a Video Card?

Adding a QR Code to your card costs the same as adding a picture, template or element - just 1 point! 2/2/12

Do I need to have a QR Reader to scan the code or can any barcode scanner work?

Very few barcode scanners will read QR Codes. It is recommended to acquire a QR Reader. 2/2/12

How do I create a PicturePlus 2.0 card?

In the Card Catalog there is an icon located in the upper left corner. By clicking the "Create a Custom PicturePLUS 2.0 Card" button you may select a layout. This will then take you to the card editing process where you may customize and personalize your card as stated above.
To make the card a permanent card, click the "Make PicturePlus 2.0" button at the top. The card will now be in your Card Catalog under My Cards and then PicturePlus 2.0 Cards.
Watch the "How to Send a Card" tutorial 2/2/12

What does a QR code look like?

QR codes are box-shaped barcodes. Some advanced QR codes can include photos and different colors. At SendOutCards, the industry-standard black and white QR codes will be used. 2/2/12

What is a Card Campaign?

The SendOutCards system allows you to send a card to a single recipient or multiple recipients. The Card Campaign feature us an advanced way to send one card or multiple cards to multiple recipients on multiple dates.
So how is the Card Campaign feature different from the "Multiple Recipients" feature found in the "Choose The Recipients" step of creating a card?
Here's how...
The "Multiple Recipients" feature allows you to send a card to as many people as you want and schedule the dates to be mailed. However, unless you've saved the card as a PicturePlus 2.0 card, the card is not saved once you hit the send and cannot be reused at a later time.
With the Card Campaign feature, you can save your cards for later use. 2/2/12

What is SendOutCards' Notice of Cancellation?

For information on canceling a transaction, please refer to the "Notice of Cancellation" section of our "Terms and Conditions." Or call customer support for further help at (801) 463-3800. 2/2/12

Can I change sponsors?

Customer & Distributor moves/upgrades to a different sponsor are against the policies and procedures.
Policy 4.5.4 - Distributor and Customer Move Requests: A Distributor or Customer may be moved from one sponsor to another sponsor within ten (10) days of enrollment only if an error was made during the initial enrollment process and incorrect information was entered. After the ten-day period no Distributor or Customer Moves may take place. Available Options: The customer/Distributor can cancel their account, wait 6 months and then sign up for a new account. A Distributor can convert their account to a customer account, wait 6 months can re-purchase a new Distributor account under a new sponsor. Exceptions (All conditions must be met) Commissions haven't been paid out. We have the signed move form from the current sponsor requesting that we move their Distributor within the first 10 business days of the Distributor signing up. Move requests take 5-7 business days. Rushes are not permitted. Move request can be declined. Move requests are done through committee. 2/2/12

What is SendOutCards' privacy policy?

Information concerning the contact information of our customers is located in our Privacy Policy document. The Privacy Policy states: "We never sell or rent your information with any other organizations without your express consent, which you may opt-out of at any time. In accordance with the Gramm-Leach-Bliley Act (GLB Act), SendOutCards does not and will not disclose non-public personal information to any third party in compliance with Sections 313.13, 313.14, and 313.15 without the express written permission of the individual involved. SendOutCards does not share or sell publicly available personal information." To view our Privacy Policy, hover your cursor over the "Help" link and then click on the "Site Map" link on the Main Menu. Next, scroll down the alphabetical list under the letter "P." From here you will be able to access the policy from the "Privacy Policy" link. 2/2/12

What can I do to entice individuals to sign up for SendOutCards if they are wavering or "on the fence?"

SendOutCards does not allow any sort of incentive or enticement to be offered. This is to keep the playing field level for all Distributors. SendOutCards Ways to Get Started cannot be offered with any sort of discount (money off, free postage, rebates or any special coaching Ways to Get Started). SendOutCards Ways to Get Started must be presented as an individual product, as it is offered by SendOutCards. 2/2/12

I own another business. Can I package something of mine with a SendOutCards package?

Distributors may not combine any SendOutCards package with any other existing product or service. SendOutCards Ways to Get Started cannot be advertised or offered to any individual so as to make anyone assume that SendOutCards offers package deals, or has any association with, any other product or service. 2/2/12

What if someone does not have enough money to sign up, does not have a credit/debit card, or I would like to buy their account as a gift?

There are rules imposed on us by regulatory agencies and these agencies frown on certain practices. One of these is referred to as "bonus buying" or "stacking." It is against SendOutCards Policies and Procedures to either pay for another individuals account with your credit card or check or to make purchases on their account for them. This holds true regardless of relation to, or by the financial status or any current financial hardship being endured by, any individuals at the time. Individuals must use their own form of payment for any and all accounts with SendOutCards. 2/2/12

Do I need to send in any paperwork in conjunction with my SendOutCards Distributor account?

All SendOutCards Distributors need to submit one of the following, respective tax forms: W-9: Required for all SendOutCards Distributors within the United States W8-BEN: Required for all SendOutCards Distributors outside the United States These forms are available under Downloads. Please fax them in to us at 801-463-3900 as soon as possible after signing up as a Distributor. You may also email them to support@sendoutcards.com. 2/2/12

What is a Video Card?

A video card is an interactive card using a QR code. When a QR Code is generated and inserted in a card, a recipient may scan this code using a smart phone, which will then open a personalized video. A web address is placed under the code where they may view the sender's video online. SendOutCards will only be integrating URL's connected to videos at this time. 2/2/12

What kind of credit cards do we accept?

We accept Visa, MasterCard, American Express and Discover. We also accept any Visa or MasterCard debit cards. 2/2/12

Where do I find the SendOutCards Marketing and Compensation Plan?

You will find the SendOutCards Marketing and Compensation Plan on your Main Menu. Go to "Help" then "Site Map" then "Compensation Plan Details" or click HERE. 2/2/12

How do I create a PicturePlus 2.0 card?

In the Card Catalog there is an icon located in the upper left corner. By clicking the "Create a Custom PicturePLUS 2.0 Card" button you may select a layout. This will then take you to the card editing process where you may customize and personalize your card as stated above. To make the card a permanent card, click the "Make PicturePlus 2.0" button at the top. The card will now be in your Card Catalog under My Cards and then PicturePlus 2.0 Cards. 2/2/12

What is the difference between points and expense?

In order to send cards or gifts you will need points and expense. Points are used to purchase cards and gifts and expense is used for postage, shipping/handling, and gift cards. 2/2/12

I am a customer. How do I edit/cancel my subscription?

From your Main Menu click the "Customer Account Manager" link found at the top of the page. Next, click the link "My Subscription" and then "View/Edit subscription profile." You can modify your subscription by changing the date it runs, the amount of points you buy, or your payment information. If you would like to cancel the subscription, click the "Cancel Profile" at the bottom of the page located below the subscription information, then confirming the cancelation of the subscription by clicking "Yes." You can also cancel your subscription by filling out the following form and faxing or mailing it back to us: https://www.sendoutcards.com/images/pdf/cancellation_form.pdf 2/2/12

Can I buy time and advertise SendOutCards on television or radio? What about posting videos on Google or YouTube?

All television and radio spots and videos are considered advertising and must be approved through compliance. A script or list of questions, in the case of a TV interview, must be submitted to compliance for approval and review to ensure that the answers given comply with the guidelines for discussion regarding SendOutCards. If you have not submitted an advertising approval form and do not have an approval number, it is not approved and your advertisement must be discontinued or removed until you obtain approval and are issued an approval number. This includes all videos currently posted on YouTube or Google video. 2/2/12

Can I use "SendOutCards" or "SOC" in the URL of my Web site?

In section 4.2.4 of the Policies and Procedures it states that you cannot have a URL that contains the phrase "SendOutCards" or "SOC" or any other phrasing derivative of the company. 2/2/12

What is a Treat'em Right Seminar?

When it comes to personal development seminars, nothing tops attending a Treat'em Right seminar. Kody Bateman, Founder and CEO of SendOutCards, has developed an inspiring message and unforgettable experience that instructs you on becoming your best self, and then acting on who you are to change the lives of those around you. His powerful presentations take SendOutCards' motto, Changing Lives One Card at a Time, to a whole new level. The purpose of the Treat'em Right Seminar is to align your mind with success and learn the process of how we can truly change the world one card at a time. 2/2/12

SendOutCard Events

As a Distributor you may view all events sponsored by SendOutCards and Distributors throughout the year. You can do this by hovering over the Distributor tab and then clicking on "Event Overview." You may view details of Treat'em Right seminars as well as find a Super Saturday in your area. 2/2/12

Why do Distributors have to provide a SSN?

In order for Distributors to get paid their bonuses and commissions, they need to provide a SSN, so we may issue a 1099 at the end of the calendar year. 2/2/12

How do I check my Personal Volume (PV) and active customers?

In order to locate your Personal Volume (PV) and your active customers, hover your cursor over the "Distributor" link and click on the "Business Office" link on your SendOutCards Main Menu. Next, click on the "Welcome" tab and your Personal Volume (PV) for the current month as well as the last month and your Active Customers will be displayed on the right side of the page.
*You can also check your PV and Active Customers by clicking on "Profile" and then "My Profile." 2/2/12

How do I qualify for all of my commissions?

There are three requirements that qualify you to receive all of your commission and bonus payouts. Before receiving any commissions or bonuses, you must have $31 in Personal and Customer Volume (PCV), two customers on subscription (minimum $9.80) and you must be Q qualified. Please see Compensation Plan Details for more information. 2/2/12

I am a Distributor. How do I cancel my subscription?

To edit or to cancel your subscription, go to the Main Menu, hover your cursor over the "Distributor" link and then click the "Business Office" link. Then click on "Subscription" at the top of the page. Next, click on "View/Edit your subscription profile." You can modify your subscription by changing the date it runs, the amount of points you buy, or your payment information. If you would like to cancel the subscription, click the "Cancel Profile" link located below the subscription information, then confirm the cancellation of the subscription by clicking "Yes."
You can also cancel your subscription by filling out the following form and faxing or mailing it back to us. 2/2/12

I am a Distributor. How do I set up a subscription?

You can set-up a monthly subscription for your account by following these steps:
1) Log into SendOutCards 2) Hover your cursor over the "Distributor" link 3) Click on the "Business Office" link (A new window or tab will open) 4) At the top of the page click on the "Subscription" link (If you haven't been to your business office you will need to first accept the terms & conditions in the blue box on the screen) 5) Next click on the "Add New Profile" link 6) Points will be item number 1101. Enter the quantity of points you want each month. You can do 100 points for $31.00 7) Scroll down to the bottom and click the "Continue" button 8) Verify your address information and click on the "Continue" button 9) Enter in your payment information and click the "Continue" button 10) This will create the subscription profile. Review all the information and also check the next ship date to confirm when your first charge will go through. 2/2/12

I am a Distributor. How do I find my invoices?

To find your invoices you must first be logged into SendOutCards. From the Main Menu, hover your cursor over the "Distributor" link and then click on the "Business Office" link. Click on "My Orders" that is located on the top of the page. On the left side of the page there will be three options, click on "My Orders." A list of all of your orders will come up. Under the invoice column you can click on "View" to see and print the invoice. 2/2/12

How do I export my contacts?

To export your contacts, click the "Contacts" link from the Main Menu. You can then view all of your contacts by clicking the "List All Contacts" button, or you can view a specific group by selecting the particular group at the bottom of the page and then clicking the "Find Contact" button. Make sure you have only the contacts you want exported check-marked on the left side of the page and then click the "Export Checked" button.
Depending on your browser, you will be prompted to either save the file or open it. Opening the file will start Excel and allow you view the file immediately. Saving the file will allow you to open your exported contacts at your convenience. 2/2/12

How do I export my contacts out of Outlook?

Below you will find some basic instructions on how to import contacts from the program Outlook into an Excel spreadsheet. However, there are many updated versions of Outlook that have been released. If these instructions do not match your version of Outlook, it may be necessary to contact the manufacturer of your program for further instructions on exporting the contacts out of the Outlook program. We apologize for any inconvenience this may cause.
1. Open Outlook Express. Under Contacts, select "Open Address Book." 2. Select > File > Export > Other Address Book. 3. The "Export Tool" screen appears, select Excel. 4. Click the "Export" button. 5. Save the file and click on the "Next" button. 6. The "CSV Export" screen appears, check the fields that you want to copy, then click the "Finish" button. 7. This message will appear: "Address Book Export Process has Completed." Click OK. 8. Open the file you saved in Step 5 with Excel. 2/2/12

Why is there a cardboard insert sent with each BIG Card?

A cardboard insert has been included in each envelope to prevent the BIG Cards from bending or folding. 2/2/12

What font sizes work the best for the BIG Cards?

The default font size is set to a 25-point font. Feel free to change this, however, SendOutCards recommends using fonts larger than 14-point to make sure the text is easy to read. 2/2/12

Why does the size of the BIG Card look the same as a regular-sized card in the Card Editor?

In the Card Editor, your BIG Card will appear the same size as a regular-sized card. An easy way to verify that you are creating a BIG Card is to click on "Print Preview," which will show you a much larger version of the card than your normally would if it was a regular-sized card. 2/2/12

Do I have the same card editing capabilities as I do with regular cards?

Absolutely! With BIG Cards you have the same templates, borders, elements and editing capabilities as you currently have with your PicturePlus 2.0 account. 2/2/12

Is there an SCT or ECT book?

Not at this time, we are actively working on getting that book written and hope to have it completed and available soon. 2/2/12

How much does a BIG Card cost?

15 points and $1.22 expense for cards sent in the United States 2/2/12

Can I do a one-on-one training?

Yes, you can do a one-on-one training as long as the training is done in a professional setting that anyone can attend. 2/2/12

How can I cancel or edit a card once I have sent it?

You may edit/cancel a card as long as it has not been processed for print. If you sent your card as "Immediate" you have until 12 midnight (Mountain Time) of the same day to make any changes. To edit/cancel the card, hover your cursor over the "Cards" link and then click on the "Card History" link, found in the Main Menu. Select the start and end date as the same day you created the card. If the card has not been processed you will see "View/Edit Card" under the "View/Edit" next to the name of the contact.
To cancel the card, you will see a box to the left of the recipient's name. Check this box and click on "Cancel Selected Cards" to remove the card from production.
To edit the card, click on "View/Edit" and it will bring you to the card editor so that you may make any changes to the card if necessary, continue through the process again to send this version of the card. 2/2/12

What size is a BIG Card?

8.2 x 11.5 inches 2/2/12

When do training bonuses get paid?

Training bonuses are a weekly payout, they will follow the same payout as the other weekly checks. However, this is a separate payout run, so you will get this payment, in addition to your weekly SOC bonus check. 2/2/12

Will I be able to resize the QR Code?

Yes, you can resize, rotate and move the QR Code. There will be an alert if your QR Code is sized too large. 2/2/12

What are the SendOutCards compliance guidelines regarding Video Cards?

Video cards and QR Codes will be held to the same compliance standards as all cards, graphics and images. For more information please refer to Policy 4.32. 2/2/12

How do I add more points or expense to my account?

On the Main Menu, click the "Buy Points & Expense" link found on the left side of the page, or hover over "Account" in the upper right corner and select "Purchase Products."
Item number 1201 is for expense. This is used for postage, gift cards and shipping.
The item number for points will depend on what type of account you have. Item number 1101 is for Wholesale and Entrepreneur accounts with an active subscription. Item number 1106 is for all Retail Options or Wholesale and Entrepreneur accounts with no active subscription. Points are used for cards and gifts.
Once you have entered the quantity you would like for expense and/or points, scroll down to the bottom of the page and click the "Continue" button. Enter your payment information to finish the purchase. The funds will immediately be added to your account. 2/2/12

How do I find a card that has been sent?

To view a card that has been sent, hover your cursor over the "Cards" link and then click the "Card History" found in the Main Menu. Choose the start and end dates and click the "Search" button to see the cards that you have scheduled to be sent during this time frame. This is a great option to use if you are unsure the exact date a card was sent, or whom it was sent to.
A second way to find a sent card is to click your "Contacts" link from the Main Menu and enter the person's name. Click on the "View Contact" button. Next, scroll down towards the bottom of the page to the "Action Log" section. The date the card was sent will be displayed. You can click on the "View" link to see the actual card that was sent. 2/2/12

Can I save my QR Codes and use them in multiple Video Cards?

Yes, your QR Codes will be stored along with your pictures and can be dragged/dropped into any card the same way you would a photo. 2/2/12

What URLs can I use to generate a QR Code?

Only URLs from YouTube may be used to generate a QR Code in the Card Editor at the current time. 2/2/12

Is SendOutCards going to provide a QR Reader app?

We will not be providing a QR Reader app - only recommending one. There are several free QR Reader apps and several that require you to pay a small fee. The following apps are recommended: iNigma (free for iPhone). QR Droid (free for Android) and QuickMark ($0.99 for iPhone and Andriod). 2/2/12

What is SendOutCards' Terms of Use?

Please see SendOutCards "Terms of Use" documentation. 2/2/12

What is SendOutCards' Esign agreement?

E-SIGN, the Electronic Signatures in Global and National Commerce Act (15 U.S.C. 7001, et seq.), requires that you consent to entering into an electronic agreement with SendOutCards before the agreement is executed.
Please read the following information carefully:
1. If you enter into this agreement with SendOutCards, it will be an online agreement.
2. The entire agreement between you and SendOutCards will be evidenced by an electronic record. However, you must consent to the use of an electronic record and must read the Customer Order Form and/or Terms and Conditions, Policies and Procedures, and Marketing Compensation Plan agreements and electronically acknowledge that you have read and agree to these documents.
3. To access these documents and submit your online application, you will need the following hardware and software: A Personal Computer ("PC") with modem or other Internet access device, operational Internet browser software (e.g., Netscape Communicator or Internet Explorer) and Adobe Acrobat Reader available at:
4. You may withdraw your consent to the use of electronic records at any time by submitting an Account Cancellation form found in the printable downloads section of the Customer Service link on the web site. However, should you do so, your agreement with SendOutCards will be automatically terminated and, if you are a Distributor, you will lose all rights to any downline organization (including but not limited to any property rights you may have), and you will lose all rights to all remuneration under the SendOutCards Compensation Plan.
5. During the enrollment process, you are required to read and agree to the Policies and Procedures and the Marketing Compensation Plan and Terms and Conditions and/or the Customer Order Form in its entirety. These documents are available to you before completing the agreement. After you have completed the enrollment process, a copy of the applicable agreement(s) will be available to print from the Printable Downloads section of the Customer Service page on the web site and in your Business Office; you will also be sent a copy with your Distributor kit. SendOutCards encourages you to print and retain these agreements.
6. You further agree that SendOutCards may amend the Customer Order Form and the Policies and Procedures and the Marketing Compensation Plan and Terms and Conditions at its sole discretion at any time.
7. By clicking on "I AGREE" below, you consent to use of electronic records evidencing your SendOutCards Application & Agreement and/or Customer Order Form. If you click on the "I DECLINE" box, the enrollment process will be terminated and you will be returned to our home page and will not be enrolled in SendOutCards. 2/2/12

Can I put my URL on my Facebook page?

We value you wanting to stay in compliance with our policies and procedures. Due to our legal restrictions, our previous policies on posting information online will remain the same, as referenced in the Compliance section of our site's FAQs. "Anything posted on the types of sites mentioned must be informational in nature and only describe the features and benefits of sending cards. These pages cannot contain links to SendOutCards web sites or banner pages. There cannot be any use of any SendOutCards videos on these sites, even those created by SendOutCards.com. There cannot be any solicitation to join SendOutCards with you or contact information such as an e-mail address or phone number. They cannot contain any mention of earnings or implied earnings of a certain income. There may be only one link on these pages, in the administrative area that specifies space for a URL and you must be the owner or administrator of a group to post a link in the info or admin section."
As an example, on Facebook, there is a spot on your "Personal Information" section where you can list your website. Only under this section, you may put a domain name you have purchased, i.e. www.yourpersonalwebsite.com, which could then link to www.sendoutcards.com/123(your ID number here). Please keep in mind that posts cannot be made that advise people to visit your site nor can any solicitation be made to join SendOutCards with you.
For more information you may contact compliance@sendoutcards.com. 2/2/12

Still have compliance questions?

E-mail compliance@sendoutcards.com and give us two business days to respond. Thank you. 2/2/12

What kind of advertising can I do to promote my SendOutCards business?

Any advertisement for SendOutCards recruitment purposes must be submitted for approval. These include newspaper and magazine ads as well as fliers promoting SendOutCards or an event featuring a SendOutCards demonstration. Advertisements of any kind cannot contain any sort of enticement or incentive to join SendOutCards, other than a free gift account or anything already being promoted by SendOutCards. Download the advertising approval form and submit it to SendOutCards. 2/2/12

How do I know if I am eligible for commissions or to earn money as a Distributor? Why am I not informed if I become ineligible to earn commissions in a given month?

You alone are responsible to make sure that you are qualified for commissions each month. Please remind both your Distributors and customers to review their orders and payment information frequently to make sure that their orders are going through and that credit cards have not expired. We also recommend that you regularly check your Distributor Dashboard and/or log into your business office to make sure you meet the requirements to qualify for bonuses & commissions. 2/2/12

I have a Web site for another business. Can I advertise SendOutCards there?

Advertising can be approved on other business web sites, provided it is submitted, reviewed and approved through SendOutCards' compliance department. Use of the SendOutCards logo is not permitted on other web sites without approval. 2/2/12

As a SendOutCards Distributor living in Canada, what am I allowed to do as far as advertising?

Due to Canadian MLM laws and restrictions and the fact that we are not a Canadian company but a U.S. company doing business in Canada, Canadian Distributors are not permitted to do any advertising of any form (print or media) in Canada. Canadian Distributors are not permitted to attend any trade shows or expos of any kind in Canada as a representative of SendOutCards. We fall under a regulation category that requires us to honor certain rules and code of ethics and being a U.S. based company we cannot create a "physical presence" in Canada. Trade shows and retail kiosks or storefronts created by Distributors are considered a "physical presence." This is not the choice of SendOutCards but a condition that the Canadian government has placed on us 2/2/12

What if my recipient does not know what a QR Code is or how to use it?

Every QR Code will have a URL attached below to type into your web browser. In addition, there are instructional elements created specifically for the QR Codes located in the Card Editor. 2/2/12

What do I do with a QR code?

Scan the code with a QR reader app on your Smartphone. Using the camera on your phone, simply hover over the code until it is completely visible on your screen. Most QR Readers will automatically take a picture, which will generate a link or take you to your video message. 2/2/12

Does SendOutCards support any other languages other than English?

SendOutCards has a multi-lingual font capability feature - so you can send out heartfelt greetings in Spanish, French, German, Italian and Portuguese. We have a built-in soft keyboard that supports Latin character fonts (non-Asian fonts). To use the new keyboard, go to the Card Catalog and click on the card you want to use. When you open the card, the menu will show the soft keyboard, which you can use to insert special characters in your chosen language. 2/2/12