FAQ
Does SOC support foreign language characters?
Yes, you can access foreign language characters with the "GlobeT" button on the edit bar while creating a card. We have foreign characters in French, German, Italian, Portuguese, and Spanish. Simply select the desired language from the drop down box, and then select the desired character from the menu. At the current time, we do not support foreign characters in the Contact Manager, or on the envelope of cards or gifts.
Does SendOutCards support any other languages other than English?
SendOutCards has a multi-lingual font capability feature - so you can send out heartfelt greetings in Spanish, French, German, Italian and Portuguese. We have a built-in soft keyboard that supports Latin character fonts (non-Asian fonts). To use the new keyboard, go to the Card Catalog and click on the card you want to use. When you open the card, the menu will show the soft keyboard, which you can use to insert special characters in your chosen language. 2/2/12
What happens to a draft card after I send it?
Please note that after a draft card is sent, it will be removed from your "Drafts" section. After this point, you will only be able to view the card in the "View Card History" section in your Main Menu. 2/2/12
If I specify a card to be sent as a "Birthday" or "Anniversary" delivery, when will the card be sent?
Continental 48 states: 7 days in advance Hawaii and Alaska: 10 days in advance Canada: 12 days in advance All other countries: 14 days in advance 2/2/12
Is there a way to insert a person's name automatically on a card?
We have a great feature that can be used to personalize a card without spending the time to type each person's name. This feature is called "Insert Name" and can be used when adding text to your card. When used correctly, this feature will insert the name listed in the chosen field from your contact list. You can insert "First Name," "First Name & Spouse Name," "Last Name" or "Spouse Name." 2/2/12
What are the features of PicturePlus 2.0?
Advanced ability to rotate, size and move objects and text Layering capability (send objects to front/back) Image cropping Ability to drag images Full bleed images Advanced borders, clip-art, templates Complete editing capabilities to the front of a PicturePlus 2.0 card (not possible with a card catalog card) Print Preview Additional thought bubbles Media Manager (this is the tool bar on the left side that allows you to upload, sort and tag images) Ability to save a PicturePlus 2.0 card inside and out 2/2/12
How do I create a card?
To create a card, select "Cards" then "Create A Card" in the red bar. This will take you to our Card Catalog where you can select from thousands of pre-designed cards or make your own custom card using PicturePlus 2.0. Follow these simple steps:
1) Choose Your Card. Once you've made your card selection, you'll choose the type of card you'd like to send. You can choose a postcard, 2-panel card, 3-panel card, or Big Card. 2) Personalize It. Your card will appear in the card editor. From here you can add a heartfelt message, include photos, elements, etc. 3) Choose The Recipients. Here you will enter your return address information and the mailing name/address for your recipient. 4) Add A Gift. This is where you have the option to choose from various gift items to send with your card. 5) Confirm. The last step of sending your card is to verify that the information you've provided is correct. You will also be shown the total amount of points and expense that will be deducted from your account. 2/2/12How do I send cards to the military?
The USPS has compiled information regarding sending mail to our troops. 2/2/12
What is a draft card?
When in the card editor, you have the option to save your card. There will be a button located above the card called "Save Draft." By selecting this option, your card will be stored under "Drafts" in the "My Cards" section located on the left-hand side of the card catalog. 2/2/12
How do I add images to my card using PicturePlus 2.0?
Adding an image to your card is very simple. Once you are on the "Personalize It" section of the card editor, click on the "Pics" tab on the top left side of the page. This will show you all of the images that you have uploaded to the SendOutCards system. You can also upload more images from here if needed. Once you have selected an image, you just need to click and drag it to the inside of your card. 2/2/12
How do I create a PicturePlus 2.0 card?
In the Card Catalog there is an icon located in the upper left corner. By clicking the "Create a Custom PicturePLUS 2.0 Card" button you may select a layout. This will then take you to the card editing process where you may customize and personalize your card as stated above.
To make the card a permanent card, click the "Make PicturePlus 2.0" button at the top. The card will now be in your Card Catalog under My Cards and then PicturePlus 2.0 Cards.
Watch the "How to Send a Card" tutorial 2/2/12What kind of credit cards do we accept?
We accept Visa, MasterCard, American Express and Discover. We also accept any Visa or MasterCard debit cards. 2/2/12
If I send a card right now, when is it actually sent?
If you set the fulfill date to "Immediate," the card will be printed in the next production run. We run production once a day starting at 12 midnight (Mountain Time). This excludes Saturdays, Sundays and government holidays in which the U.S. Postal Service is closed. During the holidays we will run production multiple times per day. 2/28/12
How can I cancel or edit a card once I have sent it?
You may edit/cancel a card as long as it has not been processed for print. If you sent your card as "Immediate" you have until 12 midnight (Mountain Time) of the same day to make any changes. To edit/cancel the card, hover your cursor over the "Cards" link and then click on the "Card History" link, found in the Main Menu. Select the start and end date as the same day you created the card. If the card has not been processed you will see "View/Edit Card" under the "View/Edit" next to the name of the contact.
To cancel the card, you will see a box to the left of the recipient's name. Check this box and click on "Cancel Selected Cards" to remove the card from production.
To edit the card, click on "View/Edit" and it will bring you to the card editor so that you may make any changes to the card if necessary, continue through the process again to send this version of the card. 2/2/12How do I add more points or expense to my account?
On the Main Menu, click the "Buy Points & Expense" link found on the left side of the page, or hover over "Account" in the upper right corner and select "Purchase Products."
Item number 1201 is for expense. This is used for postage, gift cards and shipping.
The item number for points will depend on what type of account you have. Item number 1101 is for Wholesale and Entrepreneur accounts with an active subscription. Item number 1106 is for all Retail Options or Wholesale and Entrepreneur accounts with no active subscription. Points are used for cards and gifts.
Once you have entered the quantity you would like for expense and/or points, scroll down to the bottom of the page and click the "Continue" button. Enter your payment information to finish the purchase. The funds will immediately be added to your account. 2/2/12How do I find a card that has been sent?
To view a card that has been sent, hover your cursor over the "Cards" link and then click the "Card History" found in the Main Menu. Choose the start and end dates and click the "Search" button to see the cards that you have scheduled to be sent during this time frame. This is a great option to use if you are unsure the exact date a card was sent, or whom it was sent to.
A second way to find a sent card is to click your "Contacts" link from the Main Menu and enter the person's name. Click on the "View Contact" button. Next, scroll down towards the bottom of the page to the "Action Log" section. The date the card was sent will be displayed. You can click on the "View" link to see the actual card that was sent. 2/2/12
