FAQ

What are Cache and Cookies? And why do I need to clear them?

Web cookies are simply bits of software placed on your computer when you browse websites. Not all websites have these, but many do, especially the large well-known websites. Websites use cookies so they can track what you are viewing, and although they won't necessarily know you by name (lets hope it never gets to that point), the website will recognize your computer when you come back to visit again.
Cookies and cache are used to remember information about what a user does while they are on the Internet.
For example, when a user types their address into address fields anywhere on the Internet, their browser remembers what information they type and the type of fields the information was put in - these are cookies. So next time the user is on a website that has those same fields, the browser can auto-populate the information.
Another example (this is for cache) is when a user is in our Card Catalog, the browser stores information about the cards that come up so the next time the user comes to the Card Catalog it will load faster because the browser doesn't have to talk to our servers to get that information.
Cache and cookies are stored in each user's Internet browser itself. So when we change something about the site - an address field or a card in the card catalog - if the user hasn't cleared their cookies and cache, they may not see the new information because their browser is showing them old information that it has stored in cookies and cache.
Click here to see how to clear your Cache and Cookies 2/2/12